Review management

Reviews are the lever you can actually move.

Review management covers asking for reviews, responding to them and reporting on them. In a Google map pack the review count and rating are among the few ranking inputs a business can genuinely move, and the ask is usually what is missing rather than the goodwill. Included from the Basic plan at $500 a month excluding GST.

Rankings are decided largely by things outside your control. Review count and rating are not. In a map pack they are among the few inputs a business can change this quarter.

Get a free audit →See the plans

Plans start at$500 / month + GST

Delivered byOne Brisbane team

ReportedMonthly, from your own data

Minimum term12 months, then month to month

What it covers

The work, and why each part is there.

The ask

Review requests

A system that asks every customer at the right moment, by the channel they already use. Most businesses do not have a goodwill problem — they have an asking problem.

The reply

Responses

Every review answered, including the bad ones. A calm reply to a one-star does more for a watching customer than the review costs you.

The spread

Beyond Google

Where a second platform matters in your industry, it gets asked for too.

The honesty

No incentives, no filtering

Gating reviews so only happy customers can leave one breaches Google’s policy and is worth exactly nothing when it is caught.

The measure

Count, rating, velocity

Reported monthly against the businesses currently outranking you.

Frequently Asked Questions

How do I get more Google reviews?

Ask every customer, immediately after the work, with a direct link that takes one tap. Volume comes from consistency of asking rather than from any clever tactic. A request built into the job-completion process outperforms a campaign every time.

Can you remove a bad review?

Only if it breaches Google’s policy — spam, a competitor, personal abuse, or plainly not a customer. We will flag those. A genuine unhappy customer cannot be removed, and the reply is the opportunity.

Is it legal to offer a discount for a review?

Incentivised reviews breach Google’s policy and, where the review misleads consumers, raise Australian Consumer Law issues. We do not do it and would advise you not to.

Everything else

The rest of what we do.

SEOThe whole search program — technical, on-page, local and content — reported monthly in plain English.Local SEOGoogle Business Profile, the map pack, service areas and the citations that decide who shows up nearby.Paid ads managementGoogle Ads, Microsoft Advertising and Meta — built, tracked and judged on real enquiries rather than on platform-reported conversions.Digital marketingSearch, paid and email run as one program instead of three agencies blaming each other.Social profile managementYour profiles kept current, consistent and posting — the half of local visibility that isn’t your website.Review managementGetting reviews asked for, answered and working, because in a map pack they are the ranking factor you can actually move.Backlink & authority buildingEarned editorial links and citations. The slowest lever, and the one that decides your ceiling.AI automationsMissed-call follow-up, lead routing, reporting and the repetitive admin around enquiries — automated and monitored.

Start here

Start with a free search audit.

No obligation, and the audit is yours to keep either way.

Get a free audit →1300 402 000